TERMS OF SERVICE
Welcome to Kemiskhan Atelier of Natural Gifts, an officially registered artisan business under the licensed trade activity "Online Retail of Handmade & Gift Items" in Dubai, United Arab Emirates.
By using our website or purchasing from us, you agree to the terms and conditions below. These Terms are designed to protect both you and us, and to comply with UAE consumer and e-commerce regulations.
1. General Conditions
Kemiskhan Atelier of Natural Gifts reserves the right to refuse service to anyone for any reason at any time if misuse, fraud, or violation of these Terms is suspected.
You agree not to reproduce, duplicate, copy, sell, or resell any portion of our products or content without written permission.
We may update or modify these Terms at any time; continued use of the site means you accept the updates.
2. Products & Handmade Nature
All our products are handmade or carefully curated from trusted artisans. Each item may vary slightly in color, shape, or texture — these variations are part of the handmade process and are not considered defects.
We make every effort to display accurate product descriptions and images, though minor differences may occur due to lighting or device settings.
3. Pricing & Payments
All prices are listed in AED (United Arab Emirates Dirhams) unless otherwise stated.
Prices and availability may change without notice.
Payments are processed securely through trusted, PCI-compliant payment gateways integrated with Shopify and approved under UAE banking regulations.
Kemiskhan Atelier of Natural Gifts does not store customer payment information.
4. Shipping & Delivery
Please review our Shipping & Delivery Policy for details.
We are not liable for delays caused by couriers, customs, or incorrect address details.
Ownership of goods passes to the buyer once the order has been handed to the courier.
5. Returns, Refunds & Exchanges
Please refer to our Refund & Return Policy for complete information.
We follow UAE Consumer Protection Law regarding refunds for defective or wrongly delivered goods.
Refunds are not offered for change of mind, scent, or design preferences once an order is shipped.
6. Intellectual Property Rights
All photographs, product designs, artwork, and text on this website are original works by Kemiskhan Atelier of Natural Gifts and are protected under UAE Federal Law No. 38 of 2021 on Copyright and Related Rights and the Berne Convention for the Protection of Literary and Artistic Works.
Unauthorized copying, reproduction, or redistribution is strictly prohibited.
You may not use our trademarks, logo, or brand elements without written permission.
7. Privacy & Data Protection
We collect and use personal data only for order processing, communication, and delivery purposes.
All information is stored securely in line with UAE Data Protection Regulations and Shopify's GDPR (General Data Protection Regulation) compliance.
Please see our Privacy Policy for more details.
8. Limitation of Liability
Kemiskhan Atelier of Natural Gifts is not responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use our products, website, or services.
We do not guarantee uninterrupted or error-free website operation or courier performance.
9. Force Majeure (Unforeseen Events)
We shall not be held responsible for delays, damages, or failure to deliver due to circumstances beyond our control — including but not limited to severe weather, natural disasters, customs or transport delays, courier strikes, pandemics, accidents, or government restrictions.
In such cases, delivery timelines may be extended, and we will notify customers when possible.
10. Governing Law & Jurisdiction
These Terms of Service are governed by and interpreted under the laws of the United Arab Emirates.
Any disputes arising shall fall under the exclusive jurisdiction of the Dubai Courts.
11. Contact Information
For any questions or clarifications regarding these Terms, please contact us through our Contact Us page.
With warm care — Kemiskhan